After 26 years of working as a TUI holiday representative, one seasoned professional has revealed the resort feature that consistently leaves British tourists feeling disappointed and frustrated.
The Most Common Holiday Complaint
The anonymous rep, who has spent over two decades helping holidaymakers across European destinations, identified swimming pools as the number one source of guest dissatisfaction. "It's always the pools that cause the most issues," they explained.
Many travellers arrive with expectations of luxurious, spacious swimming areas only to discover crowded pools that don't match the idyllic images presented in brochures and online promotions.
Why Pool Disappointments Happen
Photography tricks play a significant role in creating unrealistic expectations. "The photos are taken first thing in the morning when no one's there, often with wide-angle lenses that make pools appear much larger than they actually are," the rep revealed.
Seasonal timing also dramatically affects the pool experience. During peak summer months, popular resorts become crowded, transforming what might be peaceful oases into bustling, noisy areas that bear little resemblance to the serene images that attracted guests initially.
Expert Tips for Holiday Happiness
- Research beyond official photos: Look for recent guest photos and videos on review sites and social media
- Consider travelling off-peak: May and September often offer better weather with fewer crowds
- Read recent reviews: Focus on comments about pool size, capacity, and cleanliness
- Manage expectations: Remember that resort photography is marketing material designed to attract visitors
The Rep's Personal Holiday Preferences
Interestingly, after years of working in bustling resorts, the TUI representative now prefers quieter, more authentic travel experiences. "I tend to go for city breaks now rather than resorts," they shared, noting how their perspective has changed after witnessing countless holiday disappointments.
Their experience serves as a valuable reminder that thorough research and realistic expectations are key to enjoying the perfect holiday, rather than relying solely on professionally curated marketing images.
