Fast fashion shoppers across Britain are experiencing delivery chaos as parcels from retail giant Shein are failing to arrive, with delivery partner iMile at the centre of the storm.
Widespread Delivery Failures
Hundreds of customers have reported their eagerly awaited Shein orders either never arriving or being marked as delivered when no package was received. The situation has escalated to the point where frustrated shoppers are flooding social media with complaints and demanding refunds.
The iMile Connection
iMile Delivery, the logistics company responsible for transporting Shein packages to customers' doors, appears to be struggling with the volume of orders. Multiple customers have shared tracking information showing their parcels stuck in transit or mysteriously marked as completed without ever reaching their destination.
Customer Outrage Grows
"I've been waiting three weeks for my order," one London-based customer told us. "The tracking hasn't updated in days, and Shein's customer service just gives generic responses. It's completely unacceptable."
Similar stories are emerging from Manchester, Birmingham, and Glasgow, indicating this is not an isolated regional issue but a nationwide problem affecting shoppers across the UK.
Social Media Backlash
Twitter and Instagram have become platforms for customer frustration, with the hashtag #SheinDelivery gaining traction. Many users are sharing screenshots of their delivery status and complaining about the lack of communication from both Shein and iMile.
What Customers Can Do
If you're experiencing similar delivery issues:
- Contact Shein customer service immediately
- Document all communication and tracking information
- Request a refund if your package is significantly delayed
- Check your bank statement to ensure you haven't been charged for undelivered items
Both Shein and iMile have yet to release an official statement addressing the scale of the delivery problems, leaving customers in limbo and questioning whether to continue shopping with the fast fashion retailer.
