Marks & Spencer (M&S) has unveiled a significant overhaul of its Click & Collect service, promising customers a faster, more flexible shopping experience. The retail giant is rolling out next-day collection at hundreds of locations nationwide, alongside extended collection windows at participating stores.
What's Changing?
The upgraded service now offers:
- Next-day collection at over 300 locations
- Extended collection hours until 8pm at selected stores
- More collection points including new partnership locations
- Free service with no minimum spend requirement
Why It Matters
This move comes as M&S continues its digital transformation, responding to growing customer demand for convenient omnichannel shopping options. "We know our customers value both speed and flexibility," said an M&S spokesperson. "These improvements mean busy shoppers can get their M&S orders when and where it suits them best."
The Bigger Picture
The upgrade positions M&S more competitively against rivals like John Lewis and Next, who have also been enhancing their click-and-collect offerings. Industry analysts suggest this reflects the ongoing importance of physical stores in the digital shopping journey.
