McDonald's has ignited a storm of customer fury after quietly rolling out a controversial new policy charging diners for extra sauces. The move, branded as blatant 'cost-cutting' by frustrated patrons, has led to widespread backlash across social media.
The fast-food chain, known for its free condiment policy, now requires customers to pay 30p per additional sauce packet beyond what's automatically included with meals. Regulars report being caught off guard when asked to pay for what was previously a complimentary service.
Customer Backlash Erupts Online
Angry McDonald's fans have taken to Twitter and Facebook to voice their displeasure. One customer complained: 'Since when did we have to pay for ketchup? This is pure greed from a billion-dollar corporation.' Another wrote: 'First the shrinkflation, now this - soon they'll charge us for napkins!'
Company Defends Policy Change
McDonald's UK representatives claim the change helps reduce waste and ensures fairness across all customers. A spokesperson stated: 'Our sauce policy has been updated to maintain quality service while managing costs responsibly. One sauce is included with relevant menu items, with small charges for extras.'
The policy shift comes amid rising food costs and operational expenses across the restaurant industry. However, critics argue multinational chains like McDonald's should absorb these costs rather than passing them to consumers.
What This Means for Regular Customers
- 30p charge per extra sauce packet
- One sauce still included with qualifying meals
- Policy applies across all UK locations
- No changes to self-serve ketchup stations
Industry analysts suggest this could be part of a broader trend of fast-food chains implementing 'stealth charges' to maintain profits without raising menu prices. Whether customers will accept these incremental costs remains to be seen.
