Asda's cafe in Hull has come under fire from shoppers, with many leaving scathing reviews on TripAdvisor. The Hessle Road eatery has an average rating of just 2.5 out of five, with the majority of reviews branding it 'terrible'.
One reviewer, Fredfunf, visited in October and titled his review 'Crappest café on planet Earth'. He complained about wooden cutlery, missing toast, and a lack of butter, noting that staff found the situation amusing. He advised others to 'go somewhere else'.
Another customer, Julie S, described her September visit as 'terrible', citing lukewarm coffee and an unhelpful staff attitude. She said the response to her complaint was 'it is what it is' and was directed to a microwave to heat her drink.
Davehasler, who visited in July, called his breakfast a 'mistake', reporting a 30-minute wait, a wrong order, and staff who seemed unwilling to help. He eventually received a refund from customer service, but noted the cafe staff lacked the same apologetic attitude.
Despite the criticism, one recent reviewer, Torndenim, gave top marks in December, praising the staff as 'brilliant' and the food as fresh and warm. Asda has not yet responded to the reviews.
