Greggs is trialling anti-theft counters at several stores, including locations in London, Birmingham, and Nottinghamshire, to combat rising shoplifting. The new approach involves staff serving food and drink from behind theft-proof counters, replacing self-service displays that have been axed.
Shoplifting Surge
This initiative comes as shoplifting soared to a 20-year high in the year to March 2025, with retailers reporting out-of-control thefts. While recent Office for National Statistics figures show a one per cent decrease in shoplifting year-on-year, rates remain "unacceptably high," according to Crime and Policing Minister Sarah Jone.
Notorious Offender
An example of the problem is Adam Gosling, who was given a suspended sentence for stealing from a single Greggs branch 38 times over six weeks, amounting to £1,817.50. The most prolific thief caught on CCTV stole nearly £2,000 of food from the bakery chain.
Greggs' move behind anti-theft counters marks a significant shift in retail strategy, prioritising security over open-display convenience. The trial aims to deter thieves and reduce losses, with potential rollout to other stores if successful.
