Holidaymakers who purchased travel insurance through Webjet have been left frustrated and out of pocket after the company allegedly failed to process refunds for cancelled trips.
Numerous customers have reported difficulties in securing reimbursements, despite paying for what they believed was comprehensive cover. Many claim they were left stranded with no financial recourse when their travel plans were disrupted.
Customers Speak Out
One affected traveller, Sarah Thompson, shared her ordeal: "I paid extra for peace of mind, but when my flight was cancelled, Webjet's insurance was nowhere to be found. It's been months, and I'm still waiting for my refund."
Webjet's Response
Webjet has acknowledged the complaints but insists that each case is being reviewed individually. A spokesperson stated: "We are committed to resolving these matters as quickly as possible and are working closely with our insurance partners."
However, critics argue that the company's response has been inadequate, with many customers still awaiting resolution.
What Travellers Should Do
If you're affected by this issue, here are some steps you can take:
- Document all communication with Webjet and their insurance providers.
- Escalate your complaint to the Financial Ombudsman Service if necessary.
- Consider alternative travel insurance providers for future trips.
The situation highlights the importance of thoroughly researching insurance policies before purchase, ensuring they meet your needs and offer reliable customer support.
