Television icon Ross Kemp has launched a blistering attack on Britain's insurance industry, branding the delays and underpayment of critical illness claims as 'deeply immoral'. The former EastEnders star has become an outspoken advocate for policyholders after witnessing firsthand the struggles families face when insurers fail to pay out fairly and on time.
A Personal Crusade Against Industry Giants
Kemp's crusade isn't just for the cameras. He revealed his personal connection to the issue, stating his own financial protection proved vital when his father suffered a severe stroke. This experience fuels his fury towards companies that treat claimants as mere numbers. He is now working with financial experts to hold the sector accountable.
The Shocking Scale of the Problem
The Association of British Insurers (ABI) reports a staggering £6.5 billion was paid out in protection claims last year. However, Kemp and critics argue these figures mask a darker reality of rejected claims, lengthy disputes, and offers that fall devastatingly short of what is needed. The emotional and financial toll on families during the most vulnerable times is immense.
'Fighting for What's Rightfully Yours'
'You've paid your premiums, you've held up your end of the bargain. When the worst happens, you should not have to fight for what is rightfully yours,' Kemp asserted. His campaign highlights a significant power imbalance, where individuals are forced to battle well-resourced corporate giants, often while dealing with severe health issues.
Industry Response and the Road Ahead
In response, an ABI spokesperson emphasised the industry's commitment to paying valid claims 'swiftly and fairly', pointing to their high payout rates. Despite this, the gap between industry rhetoric and consumer experience, as highlighted by figures like Kemp, suggests a pressing need for greater transparency and reform to restore public trust in protection insurance.
