The Guardian is launching an investigation into the difficulties consumers face when trying to cancel subscriptions or contracts over the phone. We want to hear from readers who have experienced long wait times, aggressive retention tactics, or hidden fees when attempting to end a service.
Common Cancellation Hurdles
Many companies require customers to call a dedicated cancellation line, often resulting in extended hold times or being transferred multiple times. Some readers report being pressured to stay with offers or discounts, while others face unexpected charges for early termination.
According to consumer advocacy groups, these practices are widespread across industries including telecoms, gyms, and streaming services. One survey found that over 60% of consumers have encountered obstacles when trying to cancel a subscription.
How to Share Your Story
If you have struggled to cancel a subscription or contract over the phone, please fill in the form below. Your responses may be used in our upcoming article. We will not publish your name or contact details without your permission.
The Guardian is committed to holding companies accountable for unfair practices. Your experience can help shed light on systemic issues and push for better consumer protections.
