Nationwide Building Society has clarified its policies for issuing replacement debit and credit cards, following a customer query on social media. The customer asked how to arrange a replacement debit card due to expire at the end of the month.
In response, Nationwide stated that replacement debit cards are normally sent out in the last week of the month before expiry. However, the building society's website advises that new cards are dispatched about four weeks before the current card expires. When asked to clarify the discrepancy, a spokesperson explained that both debit and credit cards are dispatched approximately four weeks before expiry, and customers concerned about delivery can request a new card by phone.
Nationwide also noted that customers who have not used their card in the last six months will not automatically receive a replacement and must request one. New debit cards do not require activation and can be used for online payments immediately upon receipt, but in-store purchases require the PIN, which is sent separately. Contactless payments are only enabled after the first PIN transaction.
Additionally, Nationwide is offering a £175 cash incentive for customers switching to a FlexDirect, FlexAccount, or FlexPlus account via the Current Account Switch Service. To qualify, customers must pay in at least £1,000 and make one debit card payment within 31 days of opening or switching.
