Lloyds Bank has clarified the rules for customers using Google Pay, addressing common issues with setup and usage. Android device users can set up Google Pay to make everyday payments, including transactions beyond their contactless card limit. Customers can also access Lloyds' Everyday Offers on debit and credit card purchases made through the service.
Guidance on the Lloyds website includes a warning: 'We may restrict the value or number of payments you can make using Google Pay. Carry your debit or credit card with you just in case.' This follows a customer query on social media about difficulties adding a new credit card to Google Pay.
The bank responded: 'You should be able to add your Lloyds credit card to Google Pay once it’s activated. Please make a chip-and-PIN transaction first, as this often enables contactless and digital wallet use. If you still see the error after that, send us a DM, and we’ll help.'
Customers can set up Google Pay through the mobile banking app by logging in, selecting 'Card' on the bottom right, then 'Google Pay'. They need to find the card they want to add, select 'Add to Google Pay', confirm details, and accept terms and conditions. Alternatively, they can use the Google Wallet app by selecting 'Add to Google Wallet', choosing the card, and following on-screen instructions to verify and add the card.
