Millions of HSBC customers across the UK are being advised to plan their essential banking activities around two scheduled service outages this weekend.
Planned Maintenance Schedule
The banking giant, which serves 14.5 million active customers in the UK, has confirmed it will be performing essential system updates. This routine maintenance will result in two separate periods where customers cannot access their accounts through digital channels.
The first downtime window is scheduled from 01:00 to 02:15 on Sunday, 9th November. Services will be restored briefly before the second maintenance period begins from 03:15 to 04:45 the same morning.
Which Services Are Affected?
During these specific time slots, customers will be unable to use HSBC's mobile and online banking services. The bank has specifically noted that accessing accounts via Open Banking may also be disrupted.
However, several other services will continue to operate normally. These include:
- Phone banking
- Branch services
- Card transactions
- ATM withdrawals
- Payment services
- The main HSBC website
- Chat support
For customers needing to authorise card transactions during the maintenance, HSBC recommends selecting the one-time passcode via SMS (SMS OTP) option.
Planning Ahead for the Weekend
HSBC has apologised for any inconvenience and thanked customers for their patience. The bank emphasises that this regular maintenance is essential to ensure they continue to provide a high-quality service.
Customers with urgent banking needs this weekend, such as transferring money or setting up Direct Debits, are encouraged to complete these tasks outside of the announced downtime hours. Anyone concerned about how the maintenance might impact their specific banking operations is advised to contact HSBC directly through their customer support channels.
