Octopus Energy speeds up refunds for 5.5m customers
Octopus Energy has cut refund times to 1-2 days for 5.5 million customers after a major payments switch. The firm says the move makes energy fairer and simpler for households.
Octopus Energy has cut refund times to 1-2 days for 5.5 million customers after a major payments switch. The firm says the move makes energy fairer and simpler for households.
Rome's public transport operator Atac will refund passengers millions after a probe found chronic service failures. Find out how much travellers will get back.
The Australian Tax Office is chasing $5.3bn in old debts from 325,000 taxpayers, some dating back to 2017. The revamped 'robotax' scheme could see refunds withheld.
UK airports face the busiest Christmas on record with over 22 million passengers. Experts warn of a 'perfect storm of stress' with delays and bad weather. Plan ahead for festive travel.
Don't miss Travel Tuesday on 2 December 2025. Discover exclusive discounts on hotels, flights, cruises and packages with our expert shopping tips.
Ticketmaster issues refunds to Olivia Dean fans after resale tickets appeared before general sale. The incident has sparked renewed calls for ticket resale regulation in the UK music industry.
Shoppers face stricter return policies this Black Friday. Learn how retailers are shifting to store credit and fees, and how to protect your purchases.
Travelling with friends? Expert reveals the 5 red flags that signal a difficult travel buddy and how to avoid holiday conflicts. Plan your perfect 'mate-cation' today.
Shoppers face stricter return policies this Black Friday. Discover which retailers now offer store credit instead of cash refunds and how to protect your purchases.
Millions of Amazon Prime customers could receive automatic refunds as part of a £3.4 million settlement over subscription practices. Check your eligibility now.
Money expert Martin Lewis sets the record straight on refunds and returns this festive season. Discover your legal rights and how to claim what you're owed.
Share your favourite European travel discovery of 2025 for a chance to win a £200 Coolstays voucher. The best tips will be featured in the Guardian Travel section.
Soul Circus yoga festival founders Roman and Ella Wroath left customers and traders £218,765 out of pocket as company enters liquidation, with 252 customers awaiting refunds after 2024 cancellation.
Channel Islands carrier Blue Airlines ceases trading, grounding all flights. Thousands of passengers affected. Find out about refunds and new rescue fares from Loganair.
New Era Travel in Alresford, Hampshire, ceases trading just three years after opening. Discover the impact on customers and the wider UK travel industry turmoil.
Thousands of travellers face cancelled holidays and lost bookings after the abrupt collapse of short-term rental service Sonder. Discover the full story and what to do if you're affected.
Australian competition watchdog secures compensation for customers over Microsoft's controversial AI subscription pricing model for Copilot, marking a landmark consumer protection case.
Exclusive investigation reveals how UK holidaymakers are losing thousands after the sudden bankruptcy of Icelandic tour company Play Airlines, leaving desperate travellers stranded without refunds or recourse.
Discover how UK train passengers can turn travel frustration into financial compensation. Learn the secret rules rail companies don't advertise and claim what you're owed for delays and cancellations.
Discover how to transform your long-haul flights with our expert guide to the best travel pillows available in the UK. From memory foam to inflatable designs, find your perfect comfort companion for restful journeys.
Liam Gallagher's Melbourne concert ended abruptly as the former Oasis frontman cut his performance short following persistent sound problems, leaving fans disappointed and demanding refunds.
Ofgem uncovers massive energy credit scandal with 2 million customers owed refunds from old accounts. Discover if you're due money and how to claim your share of £240 million.
Furious festival-goers slam Cardiff's Halloween event as 'disorganised chaos' with massive queues, overcrowding, and disappointed families left demanding compensation.
A major British airline faces imminent administration, putting thousands of passengers' travel plans at risk. Urgent warning issued for travellers with upcoming bookings.
Exclusive insider guide reveals the little-known rights and compensation schemes that could put hundreds of pounds back in commuters' pockets after train disruptions.
Exclusive investigation reveals why BNPL holiday bookings could leave travellers stranded and struggling for refunds when trips go wrong.
Tech giant Microsoft confronts potential multi-million dollar penalties in Australia following accusations of misleading millions of customers about their rights to refunds and remedies.
Popular online florist Bunches faces customer fury as Valentine's Day deliveries fail and refund promises go unfulfilled. Exclusive investigation reveals mounting complaints.
Discover which viral solo travel photography hacks deliver stunning results and which fall flat in our comprehensive field test. Transform your travel photos from amateur to professional with these proven techniques.
Discover essential safety strategies, transformative benefits and expert tips for women embarking on solo travel adventures, from navigating unfamiliar destinations to building unshakeable confidence.