Fitbit users across the UK faced a frustrating day yesterday as the fitness tracking service and smartphone app suffered a major outage. Thousands reported issues with syncing and logging in from around midday, according to Downdetector, which saw up to 1,500 complaints at its peak.
Users took to forums and social media to express their frustration. One user on Downdetector complained the app was lagging, preventing them from recording food and water intake, while another said they were logged out and unable to regain access. On Twitter, a user noted they had been trying to sync all morning without success.
Fitbit acknowledged the problem on Twitter, stating: 'We are currently experiencing issues with our servers. We are aware of the situation and working to resolve it as soon as possible.' The company has now confirmed that service has returned to normal, attributing the outage to a software issue.
A Fitbit spokesperson told Express.co.uk: 'A software issue was causing some issues for the Fitbit app yesterday. Service has now returned to normal. Any users still experiencing issues should contact Customer Support at help.fitbit.com.'
