Millions of people are now bypassing traditional sources and turning to artificial intelligence for medical guidance, according to a major new report. Data from OpenAI shows its ChatGPT chatbot is being used for health-related advice by a staggering over 40 million people every single day.
A New Digital Frontline in Healthcare
The analysis indicates that more than 5% of all messages sent to the popular AI tool are now healthcare-related. This trend is particularly pronounced in the United States, where a recent survey found that three in five adults have used AI tools for health purposes within the last three months. Notably, a significant 70% of these interactions happen outside of standard clinic hours, suggesting AI is filling a gap when GP surgeries and other services are closed.
The primary ways people are using AI for health include:
- Checking or exploring symptoms (55%)
- Understanding complex medical terminology (48%)
- Learning about potential treatment options (44%)
Rapid Adoption Amid Regulatory Uncertainty
This rapid integration of AI chatbots into the healthcare landscape is occurring in a regulatory grey area. While some US states are attempting to restrict its use, the Trump administration is seeking to negate state-level AI laws, creating a complex legal patchwork. Despite this, OpenAI actively frames ChatGPT as a crucial resource for navigating the often-bewildering US medical system and for providing support to underserved populations in rural areas.
Potential Risks and Legal Challenges
The surge in reliance on AI for medical advice does not come without significant concerns. The company is currently facing lawsuits related to potential negative impacts of its technology, including serious conditions like "AI psychosis." Experts warn that while AI can offer quick information, it lacks the nuanced clinical judgment of a human doctor and may provide inaccurate or dangerous advice.
The findings, reported on Monday 05 January 2026, highlight a profound shift in how the public seeks health information. As daily user numbers soar into the tens of millions, the debate intensifies over how to balance the accessibility of AI with the imperative of patient safety in an increasingly digital world.
