Online counselling service BetterHelp has been praised by users for helping them find a therapist they can connect with, as well as being 'easy to use'. The platform is currently offering a 20% discount on the first month's subscription to support those dealing with mental health issues this winter.
According to mental health charity Mind, one in four people in England will experience a mental health problem each year. NHS statistics from August 2025 show that 67.6% of referrals completing a course of talking therapy demonstrated reliable improvement. However, high costs and stigma often prevent people from seeking help.
BetterHelp holds a 4.1 out of five rating on Trustpilot from over 9,000 reviews. One user said: 'I appreciate the BetterHelp app. It is supportive. It has great resources and it is helpful for improving life and one’s outlook on life, and it offers so much in regards to supporting one’s mental health and the therapist connection was perfect.' Another added: 'Therapy sessions, classes, and Zoom meetings through BetterHelp have helped me immensely during a very stressful time in my life.'
The service combines a large directory of trained counsellors with an online platform for talking therapies. Users can be matched to a therapist within 48 hours and connect via weekly live video, phone, or chat sessions, with unlimited messaging between sessions. All counsellors must have at least three years' experience and verified UK credentials. Subscriptions range from £45 to £70 per week, with the first month costing between £36 and £56 per week after the 20% discount.
Alternatives include Talkspace, which offers access to a licensed therapist within two days, and the Headspace meditation app, costing £9.99 per month or £49.99 annually. One BetterHelp user remarked: 'BetterHelp helped me when I was struggling with how to help myself and I am forever grateful. It is an amazing service.'
