Alton Towers will trial changes to its disability queueing pass during the February half-term, potentially excluding guests with autism, ADHD, and anxiety from the fast-lane system. The park's operator, Merlin Entertainments, said the current 'ride access pass' is not working for disabled visitors with 'additional accessibility needs' as demand has grown.
Under the trial from 14 to 22 February, the pass will be reserved for guests with 'difficulty standing', 'level access', or 'urgent toilet needs'. Those who struggle with crowds will instead receive one free 'essential companion' ticket and access to sensory rooms and quiet spaces. The changes also apply to Chessington World of Adventures and Legoland Windsor.
Christine Flintoft-Smith of the National Autistic Society acknowledged concerns but noted Merlin's commitment to inclusivity. Rob Smith, Merlin's chief operating officer, said the company remains committed to supporting neurodiverse guests and will review the trial before the main season in March.
