The Metropolitan Police has come under fire after urging victims of phone thefts to call 101 rather than report the crime online, sparking criticism over accessibility and efficiency.
In a now-deleted social media post, the force advised: "If your phone has been stolen, please call us on 101 to report it. Avoid using our online reporting system." The message quickly drew backlash from the public, with many questioning why victims should be forced to make a phone call—especially when their device has been stolen.
Public Backlash Over Accessibility
Critics argue that the advice is impractical, as victims may not have immediate access to another phone. Others highlighted that online reporting is often quicker and more convenient, particularly for non-emergency crimes.
One user responded: "So if my phone is stolen, I’m supposed to magically find another one to call you? This makes no sense."
Police Defend Their Stance
The Met later clarified that the post was intended to streamline the reporting process for certain crimes. A spokesperson stated: "In some cases, calling allows us to gather information more efficiently. However, online reporting remains an option."
Despite the explanation, many remain unconvinced, with campaigners calling for a more victim-centred approach to crime reporting.
Rising Phone Thefts in London
The controversy comes amid a surge in phone thefts across the capital. Recent data shows a sharp increase in snatch-and-grab incidents, particularly in busy areas like Oxford Street and Camden.
Experts warn that victims should remain vigilant and take precautions, such as enabling tracking features and keeping devices secure in crowded spaces.
