Tony Gall has spent decades keeping Liverpool moving, from the iconic 'bubble' bus stops at Queen Square to the modern transport hub it is today. The 64-year-old Merseytravel bus station team leader, now flexibly retired, shared his memories with the ECHO.
From Bubble Bus Stops to Queen Square
Before Liverpool One and real-time screens, commuters waited under the curved plastic shelters known as 'bubble' bus stops at Queen Square. The Roe/Hood Street Gyratory was demolished in 1996 to build the current bus station. Tony joined Merseytravel in September 1993, when the area was still a gyratory with three lanes in and out, and around 12 competing bus operators.
"I joined Merseytravel in September 1993 when Queen Square was known as the gyratory, or the bubble bus stops. We were basically passenger information and cleaners in the early days," Tony recalled. "One of the reasons we were brought in was what was referred to as the bus wars. Post-deregulation, buses would sit at a stop and load up, taking all the revenue, while a queue formed behind. The city would be gridlocked."
Witnessing Liverpool's Transformation
Tony has seen the city change dramatically, from the construction of Liverpool ONE to the Capital of Culture in 2008, the Giant Spectaculars, and events like the Mathew Street Festival and Liverpool Pride. Through it all, he has remained a familiar face, helping passengers navigate buses and the city itself.
"We deal with passenger inquiries, health and safety, first aid, safeguarding, and helping vulnerable people. Sometimes we're giving bus information, other times helping tourists find the Cavern or the waterfront," he said. "When roads close, buses break down, or major events take place, we have to move passengers quickly and safely. It can only take one road being clogged for the whole city centre to gridlock."
Pride in Helping Others
Tony takes pride in his role, noting that many people still prefer face-to-face interaction. "A lot of people still want to speak to somebody face-to-face. They want to come in and ask questions, report problems, or just get advice," he said. "You do get a sense of pride when you've helped direct someone, and if they come back to thank you."
He has also seen visitors' misconceptions about Liverpool change. "A lot of people come with a stereotype, but we've had visitors who came back and said they didn't realise what this city is about and that they'll definitely return. You feel proud that you're doing your job right."
Tony summed up his dedication: "I love working for a city that I love. I still enjoy it after all these years. I'm born and bred here. Liverpool is my life, my love, and my home. Helping the people of the city region is what I've always enjoyed most."
