Thousands of festive travellers are facing significant delays at the Port of Dover, with queues stretching for up to an hour, as French border control systems are hit by major IT problems.
Border System Failure Disrupts Peak Travel
The disruption began on the morning of Saturday 20 December 2025, ahead of the expected peak in traffic. The Port of Dover confirmed the issues in a statement on social media platform X, noting that some problems were ongoing. The port is now working closely with partner agencies to find a swift resolution.
Officials have urgently advised passengers not to arrive more than two hours before their scheduled sailing in an attempt to manage the congestion. They have also requested that all traffic heading for the port stick to the main approach roads, the A20 and A2, to keep local routes clear for residents.
Record-Breaking Christmas Exodus on the Roads
The border chaos coincides with what is predicted to be the UK's busiest ever Christmas getaway by road. The Port of Dover estimates that nearly 30,000 cars will embark on outbound journeys during the festive period, with traffic peaking between 6am and 1pm from Friday to Sunday.
This forms part of a much larger national picture. The RAC has estimated a staggering 37.5 million leisure trips by car are planned between Wednesday and Christmas Eve. Nick Mullender from the RAC's mobile servicing team warned that journeys have the "potential to be Grinch-worthy" without careful planning, confirming 2025 is set to be the busiest getaway period since their records began.
Ferry Operators and Travel Advice
P&O Ferries, a major operator from the port, reported large queues on approach roads and in buffer zones. However, the company confirmed that once passengers reach the terminal, check-in is proceeding smoothly with no further delays. They have joined the Port in urging all customers to allow considerable extra time for their journeys.
For those concerned about missing their boat, the Port offered reassurance: "If customers do miss their scheduled sailing due to the wait times, their ferry operator will place them on the next available crossing."
To help ease the nationwide congestion, National Highways has pledged to remove as many roadworks as possible from England's motorways and major A roads over the festive period. AA patrol expert Shaun Jones offered succinct advice to drivers: "Plan ahead, check your route and allow extra time. Patience will be your best present this year."
