An exceptional job opportunity has emerged on one of Scotland's most picturesque small islands, the Isle of Iona, often likened to the Caribbean for its turquoise waters and white sandy beaches. The role of Visitor Experience Assistant at Iona Abbey, a historic site dating back to 563 AD, offers a unique blend of work and lifestyle.
Role Details and Compensation
The position is a part-year permanent role from April to the end of September each year, requiring 35 hours per week. The starting salary is £27,740 pro-rata, with additional benefits including enrolment in a Civil Service Pension scheme with a 28% employer contribution, 25 days of annual leave (increasing to 30 days after three years), and 11.5 public holidays. Successful applicants also receive reimbursement for relevant professional subscriptions, support for further education and personal development, study leave for work-related courses, flexible working hours where appropriate, and free entry to all Historic Environment Scotland properties (with up to three guests), as well as English and Welsh heritage properties.
Key Responsibilities
The Visitor Experience Assistant will welcome tourists and engage proactively in customer service, process and promote retail and admissions transactions using the till system, and maintain a high standard of presentation throughout the site. The role involves delivering guided tours and talks as part of the core visitor experience, working as part of a team to achieve quality assurance indicators, and actively supporting Historic Environment Scotland seminars, events, functions, and promotions. Additionally, the assistant will communicate with colleagues across the site to ensure high performance and consistency, support the Monument Manager on partnership and community engagement initiatives, and work with the monument team to achieve commercial performance targets. Promoting commercial opportunities such as upcoming events and retail products, assisting with stock management, and ensuring health and safety for staff, visitors, and contractors are also key duties.
Candidate Requirements
Applicants must have experience delivering high standards of customer service in a fast-paced environment, strong team-working skills, and cash handling experience or a willingness to undergo training. A genuine interest in working in the heritage tourism industry is essential. Other essential attributes include IT skills and the ability to use basic online functions. Desirable qualifications include knowledge of Iona Abbey and the surrounding area, previous experience communicating with large groups, and an existing first aid qualification.
Application Process
Candidates should submit a cover letter explaining their interest in the role with Historic Environment Scotland and how they meet each essential and desirable criterion. The closing date for applications is Wednesday, June 24. The job listing states: 'Your role of Visitor Experience Assistant will be a part year permanent position from April to end September each year. Are you looking for a flexible seasonal job that is both fun and unique? You will get an insight into Scotland's rich history and gain valuable experience in the tourism industry and help bring Scotland's dramatic history to life for our visitors from across the world.' More information is available on the Historic Environment Scotland website.
