A holidaymaker's dream trip turned into a nightmare after EasyJet lost her luggage and offered her a shockingly low £21 in compensation. The furious tourist, who had packed carefully for her getaway, was left without essentials for days – and the airline's response has sparked outrage.
What Went Wrong?
The distressed traveller arrived at her destination only to discover her checked-in bag had vanished. With no clean clothes or toiletries, she was forced to spend precious holiday time and money replacing basic items.
The Insulting Offer
After days of back-and-forth with customer service, EasyJet finally responded with what many are calling an insulting compensation offer of just £21. "This wouldn't even cover a pair of shoes," the tourist fumed.
Industry Standards Under Fire
The case has reignited debates about airline compensation policies. Many travellers argue that current reimbursement amounts fail to reflect the real costs and stress caused by lost luggage.
What You Can Do
If you find yourself in a similar situation:
- Document all expenses incurred due to lost luggage
- Keep copies of all communication with the airline
- Know your rights under international air passenger laws
- Consider escalating your complaint if the initial offer seems unreasonable
The tourist is now considering legal action, saying: "This isn't about the money – it's about airlines taking responsibility when they ruin people's holidays."
