A group of passengers has filed lawsuits against Delta Air Lines and United Airlines, alleging that they were charged extra for window seats that turned out to have no windows. The proposed class actions, filed in federal courts in San Francisco and Brooklyn, seek millions of dollars in damages for over a million passengers at each airline.
The complaints claim that certain Boeing 737, Boeing 757, and Airbus A321 aircraft have seats that would normally be next to windows but lack them due to the placement of air conditioning ducts, electrical conduits, or other components. The airlines allegedly do not disclose this during booking, unlike rivals such as Alaska Airlines and American Airlines.
Passengers who paid premiums for these seats found themselves next to windowless walls. The lawsuits argue that customers would not have selected or paid extra for these seats had they known they were windowless. The United complaint states: 'Had plaintiffs and the class members known that the seats they were purchasing [were] windowless, they would not have selected them – much less have paid extra.'
Carter Greenbaum, an attorney representing the plaintiffs, said: 'We’re seeking to hold United and Delta accountable for charging customers premiums for products that they didn’t deliver, and misrepresenting the nature of the products that they did deliver.' Neither Delta nor United responded to requests for comment.
