Hundreds of British holidaymakers faced travel misery this weekend as a budget airline abruptly cancelled multiple flights, leaving passengers stranded without accommodation or clear alternatives.
The travel chaos unfolded at airports across the UK, with London Gatwick experiencing particularly severe disruption. Affected travellers reported receiving minimal notice about the cancellations, forcing many to sleep on terminal floors or book last-minute accommodation at their own expense.
Airport Scenes Descend into Chaos
Terminals transformed into makeshift campsites as frustrated passengers, including families with young children and elderly travellers, struggled to find solutions. Many reported waiting in lengthy queues for hours only to receive conflicting information from airline staff.
"We were given a piece of paper with a website address and told to sort it out ourselves," recounted one stranded passenger. "No hotel vouchers, no food allowances, nothing. We've spent nearly £500 on last-minute hotels and don't know if we'll ever see that money again."
Compensation Confusion Leaves Travellers in Limbo
The airline's customer service channels became overwhelmed as angry passengers sought answers about rebooking and compensation eligibility. Under UK aviation regulations, passengers facing cancellations are typically entitled to assistance and potential compensation, but many reported difficulty accessing these rights.
Industry experts suggest the disruption may be linked to ongoing operational challenges affecting several carriers, including crew shortages and air traffic control restrictions.
What Rights Do Stranded Passengers Have?
- Right to care: meals, refreshments, and hotel accommodation if necessary
- Alternative transport to your destination
- Compensation of up to £350 depending on flight distance and delay length
- Full refund if you choose not to travel
The Civil Aviation Authority has previously warned airlines about their obligations during disruption, but enforcement remains challenging as passenger numbers surge during peak travel periods.
