Royal Mail has issued an update regarding widespread delivery delays affecting customers across the UK. The company previously listed 28 areas, including 27 in England and one in Northern Ireland, that may experience disruptions.
In a statement, Royal Mail attributed the delays to resourcing issues in a small number of delivery offices, compounded by exceptionally high volumes of mail during the current lockdown. The firm noted that it has made significant investments in extra resources to mitigate delays.
Royal Mail assured customers that deliveries and collections are ongoing nationwide, but some may experience longer wait times than usual. The company emphasised that every parcel and letter is important and thanked customers for their patience.
The delays are partly driven by increased online shopping as non-essential retailers remain closed under strict coronavirus restrictions across the UK. Royal Mail continues to provide regular updates on its website.
