Thousands of customers of Lloyds, Halifax and Bank of Scotland were unable to access their accounts on Wednesday due to an outage affecting the banks' mobile apps and online banking services.
According to Downdetector, the majority of reports related to the Lloyds and Halifax banking apps, with 65% of problems concerning the apps, 13% relating to logging in, and 13% involving online banking. Complaints began spiking at around 11am, peaking at nearly 5,000 reports by 12.30pm.
Frustrated customers took to social media to report being unable to make payments via cards, online banking or the app. One user said they could not buy lunch during their break, while another was unable to accept a bank transfer for a car sale. A third customer was stuck at a supermarket checkout unable to pay for their shopping.
Both Lloyds and Halifax posted identical messages on X apologising for the outage and stating they were working to resolve the issue. The message read: “We’re aware some customers are having issues with our app and online banking. We’re really sorry about this. We’re working hard to fix it and will let you know as soon as we’re back to normal.”
The outage follows an IT glitch in March that caused nearly half a million Lloyds customers to see other people's transactions or have their own data shared.
