The sudden and unexpected closure of a popular trampoline centre on the Gold Coast has thrown numerous children's birthday parties into chaos, leaving families out of pocket and searching for answers.
A Sudden Shutdown
Jummps Indoor Trampoline Park, located in Parkwood, delivered a shock to its customers on Monday by announcing it would be entering voluntary administration. The popular family venue, which opened its doors in 2018, operated from the Parkwood Village complex, also home to the Gold Coast Titans.
The abrupt nature of the closure was underscored by the immediate disconnection of the centre's phone line. Furthermore, its listing on Google was swiftly updated to read 'permanently closed'. As of Tuesday, there was no official indication on the ASIC register that liquidators had been appointed, and the company itself remained registered.
Fury and Disappointment from Families
The announcement has sparked anger and dismay among parents who had pre-booked and paid for upcoming birthday celebrations. One distressed mother revealed she had a party booked for the coming weeks but had received no direct communication from the centre since the closure was made public.
The frustration was compounded by another parent who claimed, 'They took my money only last week for a party and would have known this.' She added that had she not been tagged in a social media post about the closure, she would have arrived at the venue with a group of party guests, describing the potential scenario as 'just a nightmare'.
Some customers reported receiving a text message from the company on Monday night. The message stated that after seeking professional advice, the business had to 'start the formal process of liquidation due to financial challenges'. It went on to explain that a liquidator would now manage all legal and financial responsibilities, and that the company could not offer further details.
What Happens Next?
With the future of the business now in the hands of administrators, parents are left worried that their planned celebrations will not be able to proceed. Many are now scrambling to find alternative venues at short notice while also facing the prospect of lost payments.
Despite the disappointment, some former customers have expressed a hope that the business might eventually be rescued and reopen under new ownership. The text message sent to some customers ended on a sentimental note, expressing deep gratitude to every child and family who had been part of the Jummps journey, describing the community as 'one big family' that would be sorely missed.
The Daily Mail has contacted Jummps for further comment on the situation, but the formal process of voluntary administration now dictates all communications regarding the company's affairs.
