Parents in Bristol have expressed fury after Flip Out trampoline park in Longwell Green closed suddenly for a £400,000 refurbishment, cancelling children's birthday parties and end-of-year celebrations with little notice.
The park announced its closure on June 29 for a three-week makeover, which will include a new 'ninja assault course'. While some fans welcomed the upgrade, parents who had booked months in advance were left scrambling to find alternative venues.
One mother, Lucy Reed, 36, from Wick, had her children's joint party for their sixth and ninth birthdays cancelled with less than two weeks' notice. She managed to rebook at Hollywood Bowl but said it was a 'pain' as invites had already been sent. She is still waiting for a £105 refund nine days after the cancellation.
A spokesperson for Flip Out Bristol said the centre came under new ownership, prompting the refurbishment to enhance customer experience. They added that all refunds are processed within ten working days, and affected customers will receive complimentary tickets to the revamped site.
Negative reviews have flooded Flip Out Bristol's Facebook page, with one parent calling the cancellation of a Year Six leavers' party 'extremely difficult' due to late notice. The centre is now part of the Flip Out UK group, the UK's largest trampoline park owner.
