Morrisons Announces Comprehensive Store Modernisation Programme
Morrisons has launched a significant nationwide initiative to enhance customer experience through two parallel upgrades: a complete overhaul of checkout systems and the implementation of stoma-friendly accessible toilets across all its stores. The Bradford-based supermarket chain confirmed these substantial improvements are part of a broader commitment to modernisation and accessibility.
Checkout Transformation Across All Locations
Since May 2025, Morrisons has been systematically replacing older checkout models with sleek, advanced tills at both self-service and staff-operated stations. This extensive refresh programme, which impacts every Morrisons store in the country, is designed to significantly improve operational efficiency and customer service quality.
A Morrisons spokesperson elaborated on the technological upgrade, stating: "The new technology will ensure we can continue to offer our customers excellent levels of service, now and into the future." The company anticipates completing this nationwide checkout transformation imminently, with recent upgrades already implemented at locations including the Swindon superstore on Dorcan Way.
Early customer feedback from Swindon indicates positive reception, with one shopper noting: "They definitely feel new and shiny, a lot sleeker and thinner than the old ones." Another customer reported noticeable improvements in barcode scanning accuracy since the update, describing the new tills as "much better" at this fundamental function.
Accessible Toilet Enhancements for Stoma Users
In a separate but equally important development, Morrisons has completed comprehensive upgrades to all accessible toilets across England, Scotland, and Wales, transforming them into stoma-friendly facilities. This initiative directly responds to customer feedback and incorporates specific recommendations from Colostomy UK.
The enhanced toilet facilities now include multiple practical features: dedicated hooks for clothing or bags, a convenient shelf for medical supplies, a discreet disposal bin, and a mirror to assist with appliance checks. These thoughtful additions address common challenges faced by individuals living with stomas.
The supermarket collaborated closely with Edward Mountain, a Member of the Scottish Parliament and advocate for the stoma community, who shared his personal experience following a 2022 bowel cancer diagnosis. Mr. Mountain emphasised the significance of these changes: "As a bowel cancer survivor, and as someone who's lived with the consequences of bowel surgery and a stoma, I cannot emphasise how important this is."
He further explained that the new facilities "will make bathrooms easier to use, more accessible, and spell the end of the difficulties, embarrassment and discomfort many of us faced to this point."
Corporate Commitment to Accessibility
David Scott, Corporate Affairs Director at Morrisons, highlighted the company's broader commitment: "By making facilities easier to use across all Morrisons stores, we hope this brings reassurance when out and about and represents a step towards reducing everyday barriers and improving access to suitable facilities across the country."
These dual initiatives demonstrate Morrisons' proactive approach to addressing both technological efficiency and human accessibility concerns simultaneously. The checkout upgrades aim to streamline the shopping experience through modern technology, while the toilet enhancements address specific healthcare needs within the community.
The supermarket's investment in these areas reflects an evolving retail landscape where customer experience extends beyond mere transactional efficiency to encompass comprehensive accessibility and dignity for all shoppers. Morrisons' approach sets a notable precedent for how major retailers can implement practical improvements that address diverse customer needs while maintaining operational excellence.
