Lloyds Banking Group has disclosed that an additional 80,000 customers, primarily those holding joint accounts, may have been impacted by a significant IT glitch that occurred on 12 March. This revelation brings the total number of potentially affected individuals to over 530,000.
Details of the Glitch
The technical fault permitted customers of Lloyds, Halifax, and Bank of Scotland to inadvertently view transactions belonging to other users. In some instances, personal data was also shared between accounts. The banking group attributed the incident to a 'software defect' introduced during an overnight IT update.
Compensation and Payouts
Since 24 March, Lloyds has disbursed over £263,000 in total to 6,875 customers. The average payout stands at approximately £38 per person, though individual amounts are determined on a case-by-case basis under the bank's 'distress and inconvenience' policy. Lloyds emphasised that it has not observed an increase in daily fraud levels nor identified any customers who have suffered direct financial loss as a result of the glitch.
Advice for Affected Customers
Customers who believe they may have been affected are advised to contact their bank directly, providing any relevant evidence to expedite their compensation claim. Those who are dissatisfied with the offered payout can escalate their case to the Financial Ombudsman Service for an independent review.
