Major airlines across Europe will now be required to issue a new 96-hour flight cancellation message under updated passenger rights legislation. The European Union has reached a fresh agreement on a comprehensive update to air passenger rights, including changes to compensation, fare transparency, and booking practices.
New Communication Requirements
One of the most significant changes is how airlines communicate with travellers following disruptions. Carriers must now actively inform passengers of their rights and the compensation claims process within 96 hours of a cancellation or delay. This aims to simplify claims procedures and provide greater clarity for passengers.
Impact on Travelers
The update marks a major shift from the framework originally agreed between the European Parliament and the Council of the EU more than two decades ago. The new rules will cover all passengers in Europe, ensuring they are promptly informed of their entitlements.
The agreement also introduces a defined list of what constitutes "extraordinary circumstances," situations in which airlines may be exempt from paying compensation. This is intended to create greater consistency in how airlines interact with customers.
Official Statement
Commissioner for Sustainable Transport and Tourism, Apostolos Tzitzikostas, said: "Today's agreement is a major step forward for European passengers and for Europe's aviation sector. It delivers stronger and clearer passenger rights in practice, improves transparency, and brings legal certainty for airlines and authorities. We have found the right balance: preserving Europe’s world-leading passenger protection while creating a fair, predictable and workable framework for the aviation industry."
Compensation Levels Unchanged
Despite the shake-up, compensation levels remain set at 250 EUR for flights under 1,500 kilometres, 400 EUR for flights between 1,500 and 3,500 kilometres, and 600 EUR for flights exceeding 3,500 kilometres. Passengers can still make claims if flights are delayed by more than three hours.
