Virgin Media Fined £28m for Hindering Cancellations
Ofcom fines Virgin Media £28m for deliberately making it hard to cancel contracts, including call-dropping and excessive holds. Largest fine of its kind.
Category : Regulations
Primark Recalls £8 Product Over Chemical Risk
Primark urgently recalls an £8 product due to a serious chemical risk. Consumers are told to stop using it immediately. The retailer warns of potential health hazards.
HMRC Apologises: 1.4M Pensioners Overtaxed for 16 Years
HMRC admits 1.4 million pensioners were overtaxed due to a 2010 system error. CEO John-Paul Marks apologises, promising a solution. The error affected state pension income calculations, leaving many retirees confused and overcharged.
Dub Custom Cars Limited Collapses into Liquidation
Dub Custom Cars Limited, an Essex-based vehicle customisation specialist, has collapsed into liquidation, with liquidators appointed on June 30, 2026.
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First Direct to Axe Insurance Add-On in Days
First Direct will close its First Directory insurance bundle on July 31, 2026, affecting thousands of customers. Cover extends to October 31 with changes.
Carer's Allowance Review: Unpaid Carers Urged to Shape Reform
Unpaid carers are urged to join the UK Government's call for evidence to shape the biggest review of Carer's Allowance in 50 years, focusing on earnings limits, study rules, and more.
Virgin Media fined record £28m for blocking switches
Virgin Media has been fined a record £28 million by Ofcom for deliberately preventing millions of customers from switching providers through mishandled calls and delays.
Primark Recalls £8 Pepper Mills Over Lead Risk
Primark urgently recalls three models of £8 pepper mills due to high lead levels. Customers told to stop using immediately and return for full refund.
Virgin Media fined record £28m for blocking customer switches
Ofcom fined Virgin Media a record £28 million for deliberately blocking or delaying millions of customers from switching providers over nearly three years, the regulator's largest consumer protection penalty.
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Severn Trent Avoids Fine for Wastewater Failures
Severn Trent Water breached wastewater rules but avoided a fine by proactively fixing issues, investing £98m in infrastructure and cutting spills by 41%.
HMRC Apologises for Overcharging 1.4 Million Pensioners
HMRC has apologised for a 15-year error that overcharged 1.4 million pensioners, with chief executive John-Paul Marks admitting the mistake and promising a solution.
Aldi Trials Earlier 9pm Closing Times at Selected UK Stores
Aldi is trialling earlier closing times at selected UK stores, with some shutting at 9pm instead of 10pm. Customer feedback will be reviewed before a broader rollout. The move aims to cut costs as operating profits fell to £435.5m.
Virgin Media Fined £28m for Blocking Customer Switches
Ofcom fined Virgin Media a record £28 million for widespread mishandling of calls that prevented millions from switching providers between 2022 and 2024.
Virgin Media Fined £28M for Blocking Cancellations
Ofcom fined Virgin Media £28 million for mishandling millions of calls to prevent customers from cancelling contracts, causing significant harm and financial gain for the company.
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Asda Cheapest for Branded Goods Beating Tesco and Sainsbury's
Asda is the cheapest UK supermarket for branded products like Heinz beans and Nescafé coffee for the fifth month running, with a basket averaging £783.31, according to Which? research.
Hundreds of Petrol Stations Fined Over Price Reporting Failures
Chancellor Rachel Reeves announces hundreds of warning letters issued to petrol stations failing to report live prices to the Fuel Finder scheme, with fines to follow for non-compliance.
DWP Carer's Allowance Earnings Rules Face Major Overhaul
The DWP has launched a six-week review of Carer's Allowance, seeking input on replacing the earnings 'cliff edge' with a taper and modernising rules for fluctuating income.
DWP Launches Major Carer's Allowance Review
The DWP has initiated a six-week review of Carer's Allowance, exploring replacing the earnings cliff edge with a taper to better support unpaid carers with fluctuating incomes.
FCC Chair Claims Agency Not Independent as Website Scrubs Reference
FCC chair Brendan Carr says agency not independent, as website removes 'independent' from mission statement, sparking concerns over Trump influence.
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Domino's, KFC, Burger King Ads Cleared Under Junk Food Rules
The ASA cleared ads for Domino's, Papa John's, KFC, and Burger King, noting some products are not classified as less healthy under government rules, while banning ads for Morley's and M&M's.
Which? Warns 150 Unsafe Baby Products Still Sold Online
Which? found 150 baby products online that may cause choking, suffocation, or overheating, including self-feeders, sleep pillows, and sleeping bags, despite safety alerts.
Patagonia Sues Drag Queen Pattie Gonia Over Trademark
Patagonia sues drag queen Pattie Gonia for trademark infringement, seeking $1 and legal fees. The activist calls it a betrayal.
Millions Missing Out on £194 Yearly Water Bill Help
Martin Lewis warns 3.8 million UK households miss out on water social tariffs, losing £194/year on average. £745 million unclaimed annually.
New Look Opens Largest UK Concept Store at Metrocentre
New Look opens its largest UK concept store at Metrocentre, offering goody bags, prizes, free matcha drinks, and a DJ. The 11,000 sq ft store features expanded ranges and digital services.
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Couple settle £115 dine and dash bill after CCTV appeal
A couple who allegedly dined and dashed at El Puerto restaurant in Penarth have settled their £115.60 bill after CCTV images were shared on social media, resolving the incident.
OBR Warns UK Debt Unsustainable, Urges Spending Action
The OBR warns UK public debt could become unsustainable from the 2040s without action, citing aging population and defence spending. Thames Water creditors pursue £10bn rescue despite nationalisation fears. Bank of England plans to ease capital rules.
Bank of England Eases Capital Rules Despite AI Stability Fears
The Bank of England plans to loosen capital requirements for major UK lenders, even as policymakers warn of financial stability risks from rapid AI developments and debt-fuelled stock investments.
Dominick House Demolition Plans Stalled by Council
Plans to demolish Liscard's Dominick House have hit a setback as Wirral Council rules prior approval is needed, halting the timeline.
B&M £3 Organiser Keeps Bathrooms and Bedside Tables Tidy
B&M's new Ribbed Rotating Five Section Organiser costs £3 and is ideal for storing cosmetics, accessories, and skincare items, helping to keep bathrooms and bedrooms tidy.
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Travel insurance warning over EES queues in Europe
UK holidaymakers face long EES queues at EU borders this summer, but travel insurance likely won't cover missed flights, warns Defaqto.
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