Energy companies across the UK are set to pay millions in compensation after Ofgem, the energy regulator, found widespread issues with smart meter installations. Suppliers have been accused of failing to meet installation deadlines and providing faulty devices, leaving thousands of households without accurate billing.
What Went Wrong?
An investigation by Ofgem revealed that several major energy suppliers missed their installation targets, while others installed meters that either malfunctioned or failed to connect to the national network. This has led to billing errors, leaving many customers overcharged or unable to monitor their energy usage effectively.
Compensation and Fines
Ofgem has ordered affected suppliers to compensate customers, with payouts expected to reach millions. The regulator has also warned that firms failing to comply could face further penalties, including fines and restrictions on future installations.
Key Points:
- Thousands of households affected by faulty or delayed smart meter installations.
- Energy suppliers must compensate customers for inconvenience and billing errors.
- Ofgem warns of stricter enforcement if targets continue to be missed.
What This Means for Consumers
Customers who experienced delays or issues with their smart meters are urged to contact their energy provider to claim compensation. Ofgem has also advised consumers to check their meters for connectivity issues and report any faults immediately.
The crackdown highlights the growing importance of smart meters in the UK's energy efficiency strategy, with the government aiming for nationwide coverage by 2025.
