Thousands of people across the UK could be missing out on crucial Department for Work and Pensions (DWP) payments due to difficulties with reading and comprehension. Experts warn that complex forms and unclear guidance may be preventing eligible claimants from accessing the financial support they deserve.
Why Are People Missing Out?
The DWP provides various benefits, including Universal Credit, Pension Credit, and disability allowances. However, many applicants struggle with the lengthy and technical application processes, particularly those with literacy challenges or learning disabilities.
Who Is Most at Risk?
- Individuals with dyslexia or other reading difficulties
- People with learning disabilities
- Non-native English speakers
- Older adults who may find forms overwhelming
What Can You Do?
If you or someone you know might be affected, here are some steps to take:
- Seek help: Citizens Advice and local charities often provide free support with benefit applications.
- Use accessible formats: Request easy-read versions of forms from the DWP.
- Check eligibility: Use online benefit calculators to see what you might be entitled to.
The DWP has acknowledged the issue and states they are working to improve accessibility, but campaigners argue more urgent action is needed to prevent vulnerable people from slipping through the cracks.
