With the jet fuel crisis driving up flight costs rapidly, several airlines and travel companies have confirmed they will not raise their prices. Jet2 has become the latest airline to announce it will not introduce surcharges on any booked flights or holidays to cover cost increases, such as jet fuel, assuring customers that the price they book is the price they will pay.
Relief for Travelers
This decision comes as a great relief to travellers, amid continued speculation that some airlines might have to introduce such fees to manage rising costs. A surcharge would mean customers facing additional costs after making a booking. However, Jet2 has now removed the surcharge provision across all flights and holidays, even though the company has never previously applied them.
As a result, Jet2 customers can lock in their flight or holiday price with total confidence. The policy applies to all flights and holidays booked through any channel, whether online, via the mobile app, contact centre, or independent travel agent. It does not include tourist taxes, which holidaymakers are required to pay the hotel at the time of the trip and are paid directly to the accommodation provider, rather than the airline.
CEO Statement
Steve Heapy, CEO of Jet2, emphasised how the company wanted customers to enjoy a holiday without being concerned about prices changing after booking. He said: 'Holidaymakers should have every right to book their hard-earned break in the sun, without worrying about being hit with additional costs, and they can have that complete assurance when they book a flight or holiday with Jet2. As a result of today's announcement, customers booking with Jet2 know that they are locking in their price without additional cost surprises later, and we strongly believe that is the right thing to do by them. Ahead of a busy summer, this is yet more evidence of why, on top of our incredible holidays and award-winning customer service, nothing beats a Jet2holiday.'
Other Companies Following Suit
Jet2 is not alone in scrapping surcharges. easyJet previously told the Daily Mail they are 'focussed on keeping fares low and have no plans to introduce surcharges'. Another travel company freezing prices is One Traveller, a solo escorted tour operator for the over-50s. The company has announced that bookings made before 18th May will offer a price guarantee regardless of any increase in fuel surcharges that may come into play in the coming weeks.
Additionally, the tour operator's Deposit Guarantee Scheme, which has been in place on selected tours, is now available on ALL One Traveller holidays booked before 18th May 2026. The Deposit Guarantee Scheme allows customers to reuse 50 per cent of their initial holiday deposit payment that may have otherwise been lost, when rebooking an alternative holiday in the event customers decide to cancel their original booking.
One Traveller CEO Comments
Ian Darkin, CEO of One Traveller, commented: 'Our guests have shown remarkable confidence in continuing to travel, even in the face of global uncertainty. This has reinforced what we've long understood, that the over-50s market is both resilient and determined to make the most of their time. While safety will always come first, we're proud to have delivered a full programme of tours and to have supported our customers with flexible options when needed. The over-50s are now the UK's most dependable travellers, spending more, travelling more often, and proving far less likely to cancel or defer trips.'
Industry Impact
The price of jet fuel has more than doubled following the Iran war, and while many European airlines have hedged their fuel and frozen their purchase price for months or years ahead, US airlines have not fared so well. In fact, American Airlines has revealed the jet fuel crisis will have cost the airline $4 billion this year, wiping out forecast profits.
Meanwhile, On The Beach and BA Holidays guaranteed Which? earlier this month that they 'definitely' would not add surcharges to their customers. Other travel companies including Trailfinders, Destination2, Kuoni, Jet2holidays, Olympic Holidays, and Beachcomber Tours all promised they would not introduce unexpected surcharges too. LoveHolidays told the consumer champion it 'has not imposed surcharges before and we have no intention of doing so in the future'. As for LastMinute.com, the booking site said it would not surcharge but could not promise customers would not face additional costs from airlines.
