Have you spent hours trying to replace a shoddy product, get a refund, or force a company to fulfill a contract or promise? Polls show US consumers are increasingly angry, and we want to understand why.
We Want to Hear Your Story
Perhaps you've encountered endless runarounds, dead-end customer service lines, or frustrating experiences with essential services. We invite you to share your specific experiences, including dates and dollar amounts if possible. A Guardian reporter may follow up for more details.
How to Share
You can share your experience using our secure form. Responses are anonymous if you wish, and your data will only be used for this feature. We will delete personal data when no longer needed.
For alternative ways to contact us securely, see our tips guide. If you have trouble using the form, click here. Read our terms of service and privacy policy.
This callout is for people aged 18 and over.
