A new European Union regulation could allow British travellers to claim compensation of up to four times the cost of their original airfare when flights are cancelled. This landmark air passenger rights agreement, finalised between the EU Council and the European Parliament on Monday evening, introduces significant changes to baggage policies, seating arrangements, and compensation rules, set to take effect in 2027.
Key Changes for Passengers
Under the new rules, passengers will have the right to carry one personal item on board, such as a small bag or backpack, without incurring additional fees. Airlines must display fares that include a cabin baggage allowance from the start of the booking process. For families, children under the age of 14 must be seated next to a parent or accompanying adult at no extra charge.
Rerouting Reimbursement
While much attention has focused on cabin bags and family seating, aviation rights experts highlight the rerouting reimbursement as the most valuable change for travellers facing flight disruptions. The EU Council stated: "If an airline fails to offer rerouting within three hours, passengers may organise their own rerouting and claim reimbursement of up to 400% of the original ticket price."
For instance, a UK family flying home from Alicante whose flight is cancelled and the airline cannot provide an acceptable alternative within three hours can book their own replacement travel, including on rival airlines, and reclaim the cost. If the original ticket cost £200 and last-minute replacement seats cost £700, the family could recover the full £700, provided it does not exceed 400% of the original fare (£800).
This reimbursement is separate from standard cancellation compensation, which can be up to £350 per passenger for flights of that distance, subject to qualifying conditions such as whether the disruption was within the airline's control.
Scope of the Rules
These rights apply based on the route and airline, not nationality. All flights departing from an EU airport to the UK are covered, regardless of the airline. Flights from the UK to the EU are covered only if operated by an EU airline. Flights from the UK to the EU on UK or non-EU airlines, such as British Airways from London to Madrid, fall under UK261 regulations. Flights entirely within the EU are covered by the new rules, even when operated by non-EU airlines.
Expert Advice
Anton Radchenko, aviation lawyer and CEO of AirAdvisor, emphasised the significance of the change: "A reimbursement cap of up to four times the original ticket price could make a real difference to families who suddenly have to buy last-minute flights home." He advises travellers to document everything: original booking, cancellation notice, what the airline offered or failed to offer, and receipts for self-arranged travel. "A right is only ever as useful as the evidence you keep to support it," he added.
The agreement still requires formal approval by the European Parliament and the Council of the EU, with a final vote expected in the European Parliament's July plenary session.
