NatWest has apologised after hundreds of customers reported that money had 'disappeared' from their accounts due to a glitch. The issue affected transfers between current accounts and 'pots', a feature introduced earlier this year to help customers separate funds.
The bank, which serves 20 million customers, confirmed the problem was caused by a delay in processing transactions. A spokesperson said the issue had been resolved and that balances would be updated shortly, reassuring customers that no money had been lost.
According to The Sun, around 500 people were impacted. One customer told the newspaper they were left overdrawn after transferring £3,500 to pay for an Airbnb. Another said on social media that funds had vanished after rent payments, leaving accounts 'massively overdrawn'.
NatWest's sister brands, Royal Bank of Scotland and Ulster Bank, were not affected. The glitch comes as NatWest announces a partnership with Sainsbury's to offer financial products, including savings deals and loans, with exclusive benefits for Nectar members.
