Nationwide Building Society has issued a clear update to its members regarding digital services and the future of its high street presence, responding directly to customer feedback.
Customer Query Highlights Digital Gap
A Nationwide member recently raised a question that resonates with many: why can't they pay in cheques using the society's mobile banking app? The customer described the current process as "a pain," having to visit a branch for a task many rival banks handle digitally.
In a direct response, Nationwide confirmed that a mobile cheque deposit feature is not currently available. While over six million customers use its app for payments, transfers, and balance checks, depositing a cheque requires an alternative method.
How to Pay In a Cheque with Nationwide
The building society outlined the existing options for customers. These are:
- Visiting one of its branches for face-to-face service.
- Using a smart ATM or a drop box ATM.
- Posting the cheque to your nearest Nationwide branch if you cannot visit in person.
Nationwide encouraged the enquiring member to submit the suggestion formally via a feedback form on its website, stating it is "always looking to improve our products and services."
Major Branch Network Commitment Until 2030
Alongside this digital service clarification, Nationwide delivered significant news about its physical presence. The mutual has pledged to keep every one of its 696 branches open until at least 2030.
This promise covers all 605 Nationwide branches and extends to the Virgin Money locations it acquired. The society emphasises that it is the only provider maintaining a branch in 133 local areas across the UK.
Dame Debbie Crosbie, Nationwide's Chief Executive, underscored the importance of this commitment. "Our customers can be confident that they can bank with us whichever way they choose," she said. "Branches are important to our customers, to communities, and to the health of our high streets."
She confirmed that this branch commitment runs alongside continued investment in the group's online and telephone banking channels.
