Lloyds Banking Group has unveiled sweeping plans to close 53 of its bank branches across England and Wales throughout 2025, in a move that signals a continued retreat from the traditional high street.
Which Banks Are Affected?
The closure programme will impact customers of three major brands under the banking giant's umbrella:
- 28 Lloyds Bank branches
- 15 Halifax branches
- 10 Bank of Scotland branches
The Driving Force Behind the Closures
A spokesperson for the group pointed to a dramatic and sustained drop in customer visits as the primary reason for the decision. They emphasised that the way people manage their money has fundamentally changed, with the overwhelming majority of transactions now happening digitally.
"Branches play an important role for certain customers," the spokesperson stated, "but we have to respond to the significant shift towards online and mobile banking. The number of customers visiting these branches has fallen sharply over recent years."
What Support Will Be Offered?
Lloyds has pledged to support affected customers through the transition. The bank promises to:
- Provide detailed information about alternative banking methods, including the nearest Post Office services for everyday transactions.
- Offer one-on-one sessions to help customers get comfortable with digital banking apps and online services.
- Ensure community bankers are available in some areas to offer face-to-face support where possible.
A Wider Industry Trend
This announcement is part of a broader trend across the UK banking sector. Nearly all major banks have been reducing their physical networks for years, responding to the rapid adoption of digital technology. However, these closures consistently raise concerns about the impact on elderly and vulnerable customers, as well as those in rural areas with limited internet access, who rely more heavily on in-branch services.
The full list of specific branches scheduled for closure is expected to be released by Lloyds Banking Group in the coming weeks.
