Target kept holiday tunes blasting in its 1,980 stores the day after Christmas, pushing weary employees and shoppers to breaking point. Experts say it's another sign the retailer is losing its touch.
A family of nine is devastated after their Stoke-on-Trent pub Christmas dinner was cancelled with just over two weeks' notice. Read their story and the pub's response.
Halifax has outlined its refund process after a customer was left £112 out of pocket when a cash machine in Guatemala failed to dispense money. Learn how to dispute a transaction.
A WestJet agent refused boarding, tore up passes & struck a passenger who tried to record the dispute. The airline apologises after a serious internal probe.
Swiss voters decide on a landmark referendum to require women to perform national service, a move supporters say boosts cohesion but critics warn burdens women. Find out the result.
Target announces a $5 billion revamp to address messy stores and falling sales. Discover the new customer service initiatives and digital upgrades coming to stores.
Target implements strict '10-4' programme requiring staff to smile at customers within 10 feet and offer help within 4 feet. Critics call it 'mandatory happiness' during holiday rush.
A shocking incident at a Michigan McDonald's resulted in a manager allegedly throwing boiling hot coffee on a customer during a dispute over a refund, leading to criminal charges and serious injuries.
CarMax revolutionises customer service with AI-powered robots, sparking debate about the future of employment in the retail sector as machines outperform humans in key metrics.
An elderly couple shares their disbelief after being banned from their local Aldi supermarket following a disagreement over shopping methods, sparking debate about retail treatment of older customers.
Shocking figures reveal HMRC failed to answer 85 million taxpayer calls over ten years, exposing a broken customer service system leaving millions frustrated and unheard.
New Ofcom data reveals which UK telecom giants are drowning in customer complaints as broadband and mobile services fail to meet expectations. Discover the worst offenders and how they compare.
Shoppers revolt against Sainsbury's mandatory self-service tills as supermarket giant faces backlash over tedious new scanning rules.
Popular homeware retailer Carter's confirms sweeping store closures and layoffs across Britain, citing inflation, supply chain issues, and changing consumer habits as key factors.
Another beloved high street name faces significant restructuring as economic pressures force the closure of 83 stores nationwide, putting hundreds of jobs at risk.
A UK woman shares her comical encounter with an Evri delivery driver who accidentally sent her a photo of his own face instead of her parcel location, sparking viral laughter online.
A furious Evri delivery driver has been dismissed after being filmed in a heated exchange with a customer who complained about a 'chucked' parcel, raising serious concerns about delivery service standards.
A UK restaurant's brutally honest sign targeting customers who fail to show up for reservations goes viral, sparking debate about restaurant etiquette and no-show culture.
Online retail giant Amazon Prime has sparked outrage after a customer service representative mocked a woman's engagement ring purchase, prompting widespread criticism and calls for better staff training.
A woman's unusual request for restaurant staff to slice her birthday cake has sparked heated debate online after her story went viral on social media.
A London waitress went viral after publicly challenging a customer who left no gratuity. The heated exchange raises questions about tipping culture in UK hospitality.
A mother's routine McDonald's trip turned into a fast food fiasco when her £40 order was swapped for a single cheeseburger in a jaw-dropping drive-thru mix-up that's gone viral.
Exclusive investigation reveals alarming customer service failures at premium credit card providers Citi and Chase, leaving elite cardholders stranded without promised benefits and support.
Exclusive analysis reveals Taco Bell's drive-thru service is accelerating past competitors, with revolutionary technology and customer experience innovations setting new industry standards across the UK.
Popular podcaster Theo Von experiences 'dehumanising' treatment at Pennsylvania Dunkin' Donuts as staff mock his order and appearance in viral incident.
TopCashback users report significant delays in Tesco Bank Clubcard reward payments, with some waiting months for promised cashback amid customer service frustrations.
A landmark case in Japan sees a restaurant owner take legal action against abusive customers, challenging the country's deep-rooted service culture where customer misconduct often goes unpunished.
A furious shopper was left stunned after John Lewis dispatched a cheap face cream instead of the premium iPhone they ordered. The retail giant faces criticism as customer demands answers about the missing £550 device.
A ScotRail train guard went above and beyond to help a vulnerable passenger reach Fort William after she missed her connection, showcasing extraordinary compassion on Scotland's railways.
A Melbourne mother's life turned upside down when HSBC suddenly froze her account without explanation, leaving her unable to access her own money for essential expenses in a shocking case of banking bureaucracy gone wrong.