WestJet agent assaults passenger in recording row
A WestJet agent refused boarding, tore up passes & struck a passenger who tried to record the dispute. The airline apologises after a serious internal probe.
Category : Search result: customer service failures
Swiss Vote: Women in National Service?
Swiss voters decide on a landmark referendum to require women to perform national service, a move supporters say boosts cohesion but critics warn burdens women. Find out the result.
Target's $5bn overhaul after shopper complaints
Target announces a $5 billion revamp to address messy stores and falling sales. Discover the new customer service initiatives and digital upgrades coming to stores.
Target's mandatory smile policy sparks employee backlash
Target implements strict '10-4' programme requiring staff to smile at customers within 10 feet and offer help within 4 feet. Critics call it 'mandatory happiness' during holiday rush.
McDonald's manager charged in hot coffee assault
A shocking incident at a Michigan McDonald's resulted in a manager allegedly throwing boiling hot coffee on a customer during a dispute over a refund, leading to criminal charges and serious injuries.
CarMax replaces customer service jobs with AI robots
CarMax revolutionises customer service with AI-powered robots, sparking debate about the future of employment in the retail sector as machines outperform humans in key metrics.
Gov probe into grooming gang failures after damning report
A damning review reveals catastrophic police and council failures in handling child sexual exploitation cases, prompting immediate government action to protect vulnerable children across Britain.
Ex-SNP Minister Admits Party Damaged Scotland's NHS
Exclusive: Jeane Freeman breaks silence on SNP's health service mismanagement, revealing systemic failures and political shortcomings that left Scottish NHS in crisis.
Elderly couple banned from Aldi in shopping dispute
An elderly couple shares their disbelief after being banned from their local Aldi supermarket following a disagreement over shopping methods, sparking debate about retail treatment of older customers.
HMRC failed 85 million taxpayer calls in decade
Shocking figures reveal HMRC failed to answer 85 million taxpayer calls over ten years, exposing a broken customer service system leaving millions frustrated and unheard.
Worst UK Broadband & Mobile Providers Revealed in Ofcom Data
New Ofcom data reveals which UK telecom giants are drowning in customer complaints as broadband and mobile services fail to meet expectations. Discover the worst offenders and how they compare.
Southport killer's Taliban sympathy missed by social workers
Exclusive investigation reveals how social workers missed multiple red flags about Axel Rudakubana's extremist views and violent tendencies before the Southport tragedy unfolded.
CPS sued over Uxbridge rape case failures
The Crown Prosecution Service is being sued after dropping a serial rape case in Uxbridge, leaving the victim to discover her attacker on the street months later.
Sainsbury's customers rebel against new checkout rules
Shoppers revolt against Sainsbury's mandatory self-service tills as supermarket giant faces backlash over tedious new scanning rules.
Prison staff told not to restrain Epping Forest attacker
Exclusive investigation reveals shocking prison service failures that allowed violent offender to roam free before brutal Epping Forest attack on elderly couple.
Evri driver sends selfie instead of parcel photo in hilarious mix-up
A UK woman shares her comical encounter with an Evri delivery driver who accidentally sent her a photo of his own face instead of her parcel location, sparking viral laughter online.
Evri driver sacked after doorstep confrontation goes viral
A furious Evri delivery driver has been dismissed after being filmed in a heated exchange with a customer who complained about a 'chucked' parcel, raising serious concerns about delivery service standards.
Restaurant's savage sign slams 'rude' no-show customers
A UK restaurant's brutally honest sign targeting customers who fail to show up for reservations goes viral, sparking debate about restaurant etiquette and no-show culture.
Australia Post Faces Criminal Charges Over Mail Delivery
Australia's postal service confronts serious criminal allegations for reportedly failing to meet delivery standards, raising concerns about international mail services affecting British households and businesses.
Amazon Prime slammed for mocking customer's engagement ring
Online retail giant Amazon Prime has sparked outrage after a customer service representative mocked a woman's engagement ring purchase, prompting widespread criticism and calls for better staff training.
Woman asks restaurant staff to cut her birthday cake - drama ensues
A woman's unusual request for restaurant staff to slice her birthday cake has sparked heated debate online after her story went viral on social media.
Amazon Web Services Outage: UK Apps and Services Hit
A massive Amazon Web Services outage has brought chaos to millions of UK users, disrupting everything from banking apps to food delivery services. Discover which popular platforms are affected and when normal service might resume.
Waitress confronts customer over zero tip in London restaurant
A London waitress went viral after publicly challenging a customer who left no gratuity. The heated exchange raises questions about tipping culture in UK hospitality.
McDonald's £40 order mistake: Mum gets single burger
A mother's routine McDonald's trip turned into a fast food fiasco when her £40 order was swapped for a single cheeseburger in a jaw-dropping drive-thru mix-up that's gone viral.
Elite Credit Card Service Meltdown: Customers Abandoned
Exclusive investigation reveals alarming customer service failures at premium credit card providers Citi and Chase, leaving elite cardholders stranded without promised benefits and support.
Royal Mail fined £5.6m for delivery failures
Ofcom imposes hefty penalty on Royal Mail after investigation reveals systematic failures in first and second class letter deliveries across the UK.
Taco Bell Drive-Thru Outpaces McDonald's in Speed Test
Exclusive analysis reveals Taco Bell's drive-thru service is accelerating past competitors, with revolutionary technology and customer experience innovations setting new industry standards across the UK.
Theo Von humiliated by Dunkin' Donuts staff
Popular podcaster Theo Von experiences 'dehumanising' treatment at Pennsylvania Dunkin' Donuts as staff mock his order and appearance in viral incident.
Tesco Bank cashback delays hit TopCashback users
TopCashback users report significant delays in Tesco Bank Clubcard reward payments, with some waiting months for promised cashback amid customer service frustrations.
Japanese restaurant owner fights customer abuse in landmark case
A landmark case in Japan sees a restaurant owner take legal action against abusive customers, challenging the country's deep-rooted service culture where customer misconduct often goes unpunished.
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