HMRC failed 85 million taxpayer calls in decade
Shocking figures reveal HMRC failed to answer 85 million taxpayer calls over ten years, exposing a broken customer service system leaving millions frustrated and unheard.
Category : Search result: customer service
Worst UK Broadband & Mobile Providers Revealed in Ofcom Data
New Ofcom data reveals which UK telecom giants are drowning in customer complaints as broadband and mobile services fail to meet expectations. Discover the worst offenders and how they compare.
Microsoft Azure Hit By Major Global Outage
Microsoft's cloud computing platform Azure experienced widespread service disruptions, affecting businesses and users globally with login failures and connectivity issues.
Sainsbury's customers rebel against new checkout rules
Shoppers revolt against Sainsbury's mandatory self-service tills as supermarket giant faces backlash over tedious new scanning rules.
Farage: Cut 140,000 Civil Service Jobs, Ban Woke Agenda
Nigel Farage announces radical plan to cut Civil Service by 140,000 positions, making it easier to dismiss officials while banning diversity initiatives in sweeping Whitehall overhaul.
Labour demands probe into Cabinet Secretary's Tory links
Labour Party escalates pressure on Cabinet Secretary Simon Case over undisclosed Conservative Party connections, demanding immediate investigation into potential conflicts of interest at the heart of government.
Evri driver sends selfie instead of parcel photo in hilarious mix-up
A UK woman shares her comical encounter with an Evri delivery driver who accidentally sent her a photo of his own face instead of her parcel location, sparking viral laughter online.
Evri driver sacked after doorstep confrontation goes viral
A furious Evri delivery driver has been dismissed after being filmed in a heated exchange with a customer who complained about a 'chucked' parcel, raising serious concerns about delivery service standards.
Crown Prosecution Service faces major overhaul after review
The Crown Prosecution Service is set for significant reforms after a damning report revealed systemic failures in case handling and communication with victims.
Restaurant's savage sign slams 'rude' no-show customers
A UK restaurant's brutally honest sign targeting customers who fail to show up for reservations goes viral, sparking debate about restaurant etiquette and no-show culture.
Amazon Prime slammed for mocking customer's engagement ring
Online retail giant Amazon Prime has sparked outrage after a customer service representative mocked a woman's engagement ring purchase, prompting widespread criticism and calls for better staff training.
Woman asks restaurant staff to cut her birthday cake - drama ensues
A woman's unusual request for restaurant staff to slice her birthday cake has sparked heated debate online after her story went viral on social media.
Waitress confronts customer over zero tip in London restaurant
A London waitress went viral after publicly challenging a customer who left no gratuity. The heated exchange raises questions about tipping culture in UK hospitality.
McDonald's £40 order mistake: Mum gets single burger
A mother's routine McDonald's trip turned into a fast food fiasco when her £40 order was swapped for a single cheeseburger in a jaw-dropping drive-thru mix-up that's gone viral.
Elite Credit Card Service Meltdown: Customers Abandoned
Exclusive investigation reveals alarming customer service failures at premium credit card providers Citi and Chase, leaving elite cardholders stranded without promised benefits and support.
Royal Mail Faces Ofcom Probe Over Delivery Target Failures
Ofcom launches formal investigation into Royal Mail after it missed first and second class delivery targets, raising concerns about postal service reliability across the UK.
Royal Mail fined £5.6m for missing delivery targets
Royal Mail faces massive £5.6 million penalty after regulator Ofcom finds the postal service missed first and second class delivery targets for 2022-23, affecting millions of customers across the UK.
Taco Bell Drive-Thru Outpaces McDonald's in Speed Test
Exclusive analysis reveals Taco Bell's drive-thru service is accelerating past competitors, with revolutionary technology and customer experience innovations setting new industry standards across the UK.
Vodafone Network Outage Disrupts UK Services
Major Vodafone service disruption affects mobile and broadband users nationwide. Company confirms network issues and works on resolution as frustrated customers report widespread connectivity problems.
Theo Von humiliated by Dunkin' Donuts staff
Popular podcaster Theo Von experiences 'dehumanising' treatment at Pennsylvania Dunkin' Donuts as staff mock his order and appearance in viral incident.
Vodafone broadband compensation after major outage
Thousands of Vodafone broadband customers are set to receive compensation following a significant service outage that left households and businesses without internet connectivity for extended periods.
Tesco Bank cashback delays hit TopCashback users
TopCashback users report significant delays in Tesco Bank Clubcard reward payments, with some waiting months for promised cashback amid customer service frustrations.
Optus Network Collapse Disrupts Emergency Services
Australia's second-largest telecommunications provider Optus suffered a catastrophic nationwide outage, disrupting emergency services and mistakenly sending thousands of customers to voicemail during critical situations.
Japanese restaurant owner fights customer abuse in landmark case
A landmark case in Japan sees a restaurant owner take legal action against abusive customers, challenging the country's deep-rooted service culture where customer misconduct often goes unpunished.
John Lewis sends £6 cream instead of £550 iPhone
A furious shopper was left stunned after John Lewis dispatched a cheap face cream instead of the premium iPhone they ordered. The retail giant faces criticism as customer demands answers about the missing £550 device.
Tory Minister's Civil Service Comments Spark Constitutional Row
Work and Pensions Secretary Mel Stride faces backlash after suggesting civil servants should implement Tory policies 'in a way that is consistent with their objectives' in major breach of ministerial code.
ScotRail guard's incredible kindness helps stranded passenger
A ScotRail train guard went above and beyond to help a vulnerable passenger reach Fort William after she missed her connection, showcasing extraordinary compassion on Scotland's railways.
HSBC freezes Melbourne woman's account without explanation
A Melbourne mother's life turned upside down when HSBC suddenly froze her account without explanation, leaving her unable to access her own money for essential expenses in a shocking case of banking bureaucracy gone wrong.
Tories unveil mandatory national service for 18-year-olds
Prime Minister Rishi Sunak unveils controversial mandatory national service for teenagers, facing immediate backlash from opposition and military experts who question its feasibility and funding.
Amazon's Service Crisis: From Titan to Trouble
Once the undisputed king of online retail, Amazon now faces a crisis of customer confidence as delivery failures, counterfeit goods, and deteriorating service plague its operations.
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