A father from Weston-super-Mare faced instant financial horror after his son's innocent typo on a phone upgrade spiralled into a staggering £1,500 bill. This cautionary tale reveals the shocking cost of a simple mistake and the fight to get the money back
A major UK cinema chain has implemented a strict new policy prohibiting outside food and beverages, causing outrage among moviegoers and sparking debate on consumer rights.
Exclusive investigation reveals the sophisticated world of counterfeit luxury handbags in the UK, from social media sellers to the legal grey areas duping consumers and designers alike.
Florida Governor Ron DeSantis has enacted a sweeping new law that critics decry as a state-sanctioned effort to 'erase' LGBTQ+ individuals by dismantling key protections and censoring public discourse on sexual orientation and gender identity.
Australia's Human Rights Commissioner condemns the Queensland government's 'punitive and hostile' approach to First Nations people, warning of devastating human rights violations.
US Senator Elizabeth Warren launches a groundbreaking bill to outlaw the use of credit reports in hiring, aiming to break the poverty cycle and create a fairer job market for millions of Americans.
A UK man's five-year ordeal with relentless debt collectors over a stranger's unpaid bills exposes a shocking flaw in the system. Discover how to protect yourself from wrongful debt pursuit.
A damning report reveals UK companies are failing bereaved customers, with families harassed for payments and forced through complex 'death admin' while grieving.
A leaked internal memo from Walmart suggests the retail giant is set to abolish its controversial ' receipt check' policy for customers, potentially ending a major point of friction at store exits across the UK and US.
A London pub's hidden card reader revealed a staggering 10% surcharge on contactless payments, sparking a national conversation on transparency and the cost of a pint.
A major new UK consumer rights expansion means you now have a mandatory 14-day period to return almost anything bought online. Here's what you need to know.
A major electrical retailer sparks outrage with a controversial promotion offering female customers full refunds on appliances if they conceive within 30 days of purchase. Feminists and critics condemn the policy as 'deeply regressive' and 'patronising'.
A stunned customer received a gourmet three-course meal worth over £40 for just £3.50 due to a major Just Eat pricing error, exposing a loophole in the food delivery platform's system.
Exclusive investigation reveals UK banks are sitting on billions in forgotten savings. Experts warn customers to act immediately to reclaim their cash before it's too late.
A British newlywed couple's honeymoon was cancelled after a devastating passport name error on their Ryanair tickets. Despite the honest mistake, the budget airline denied a refund, leaving them £1,300 out of pocket. Discover the full story and crucial bo
The Financial Conduct Authority has instructed major car finance firms to establish a massive compensation scheme for customers charged inflated interest rates. Discover if you're due a payout.
A Barclays customer was left in shock after being charged a staggering £100 fee for a minuscule 67p overdraft. Read the full story of this banking scandal and how to protect yourself from similar charges.
Australian electronics retailer The Good Guys has been fined a staggering $AUD 2.1 million (£1.1m) by the Federal Court for running a deceptive 'Massive Sale' that misled customers on pricing and discounts. The ACCC investigation revealed widespread non-c
A growing consumer dilemma pits the convenience of card payments against the right to use legal tender. We investigate the legality of cash refusal and surcharges in the UK's evolving payment landscape.
Iceland customers are expressing fury and disgust after discovering the supermarket is allegedly placing new 'use by' date stickers over original labels on products, raising serious food safety concerns.
The government's plan to replace the Human Rights Act with a new Bill of Rights has been halted after the House of Lords refused to back it. Peers have sent the legislation back to the Commons, demanding significant changes.
Nestlé and Mars slash festive chocolate box weights while keeping prices high, as new data reveals shrinkflation hits UK shoppers hardest during cost of living crisis.
Online pet retailer Chewy is confronting a major class action lawsuit in the US, accused of luring customers with discounted auto-ship prices before allegedly raising them without warning. The suit seeks over $4.6 million in damages.
The US FCC has imposed a hefty fine on American Network for violating privacy rules by selling real-time location data without user consent, marking a significant enforcement action.
Exclusive investigation reveals Hertz is charging loyal customers hundreds of pounds for tiny dents and scratches, despite them purchasing full damage waivers. Are you at risk?
TV hardman Ross Kemp accuses major UK insurers of 'immoral' delays and underpaying critical illness claims, exposing a growing consumer crisis in the protection insurance sector.
A UK mother was left horrified after discovering her pricey £6.50 'tuna' purchase was actually premium cat food, sparking a viral warning to fellow shoppers to always check labels.
Vinted is overhauling its buyer protection programme, shifting the responsibility for lost or damaged parcels in a move that will impact millions of UK users. Here's what you need to know.
An investigation reveals how cosmetics giant Lush, under its eco-warrior founders, employs cult-like tactics to promote radical political activism on Gaza, trans rights, and environmentalism to its customers and staff, creating a divisive 'with us or agai
A shocking investigation reveals that Viagogo is sending ticket buyers the passport numbers, names, and dates of birth of complete strangers, raising massive data protection and fraud concerns for UK consumers.