Tony Blair's Think Tank Warns Against Digital ID Becoming Another Government IT Failure
Blair's Institute Warns Digital ID Must Avoid Government IT Failure

Tony Blair's Think Tank Issues Stark Warning on Digital ID Implementation

The Tony Blair Institute has delivered a pointed warning to Sir Keir Starmer's government, cautioning that the proposed digital ID system must not become "another failed government IT project" as ministers push forward with revamped proposals. The influential think tank emphasized that the government must avoid "drowning in process, overspending and underdelivering" if it hopes to secure public confidence in what it describes as a "long overdue" scheme.

Public Consultation Launched Amidst Political Controversy

The government officially launched a public consultation on the controversial digital ID plans on Tuesday, with officials arguing that public services need to "catch up" with those offered by the private sector. However, the initiative faces significant challenges following Sir Keir's decision to scrap the mandatory element for right-to-work checks, a move that has raised questions about the scheme's overall effectiveness.

Alexander Iosad, director of government innovation policy at the Tony Blair Institute, responded to the consultation launch by stating it represents an opportunity to "move past the myths that have dominated debate." He stressed that "to earn trust the government also needs to get on, build something useful and make it real for the public."

Wide Pickt banner — collaborative shopping lists app for Telegram, phone mockup with grocery list
"Digital ID cannot become another failed government IT project, drowning in process, overspending and underdelivering," Iosad warned. "A modern platform for a modern state can be built quickly, learning from users and iterating in real time. All too often, process becomes an excuse for inaction. We can and should innovate in how we engage with the public, and in how we deliver."

Government Faces Criticism Over Mandatory Element Retreat

Ministers had previously signaled ambitious plans to make digital ID the "bedrock of the modern state," but faced substantial criticism earlier this year for appearing to water down the mandatory aspect of proposals for right-to-work checks. The Cabinet Office confirmed on Tuesday that while anyone starting a new job "will be able" to use the new digital proof of identity for digital right-to-work checks by the end of the current Parliament, they would also retain the option to use traditional documents like passports or eVisas.

Announcing the plans in the Commons, Chief Secretary to the Prime Minister Darren Jones insisted the government "will not leave people behind" with the rollout and promised it would "help those who are less confident in technology or don't have other forms of ID, like a passport." When questioned about the scheme's cost, Jones told MPs "we do not know the answer," adding that he looked forward to returning to Parliament with updated figures after the consultation.

Political Opposition and Public Scepticism

Conservative shadow Cabinet Office minister Mike Wood criticized the government's approach, arguing that the U-turn on mandatory implementation had rendered the scheme essentially useless. "For months his department has insisted that digital ID was absolutely essential, and until a few weeks ago it had to be mandatory, even for babies," Wood stated in the Commons. "But after months of insisting the scheme was indispensable, the government is now asking the public to tell them just what it is indispensable for."

Wood further noted the shifting justifications for the scheme, observing that "there was a time when this was supposed to be the magic bullet to tackle illegal migration. Now the Cabinet Office seems to be suggesting it might just help reduce hold time on government call centres."

In response, Jones defended the initiative by drawing parallels with private sector practices: "When the public are doing their online banking and shopping in a quick and convenient way, the fact government is saying you should be able to access public services in that way will seem perfectly sensible."

Pickt after-article banner — collaborative shopping lists app with family illustration

Consultation Details and Implementation Plans

The consultation process will include establishing a "people's panel" comprising individuals from diverse backgrounds across the country, representing an effort to go "beyond" the usual consultation process amid widespread scepticism both within Labour and the general public. Citizens will be asked several key questions, including:

  • What age they believe people should be able to obtain a digital ID, following ministerial indications that children as young as 13 could be included
  • What information would be useful to include beyond basic identity verification, such as proof of address
  • Which government services could be improved through digital ID implementation, including obtaining driving licenses or checking tax codes

Officials explained that the prototype scheme would demonstrate how a "government by app" system would function with digital ID as its foundation, with ambitions to make this setup as straightforward and secure as online banking. Jones elaborated on this vision, stating: "People too often dread their interactions with public services. Endless telephone calls, complicated printed forms and having to tell your story multiple times to different parts of government. I want to change that and make public services work for you. The new digital ID will make that possible, allowing you to log on and prove who you are to access public services more quickly, easily and securely."

The Tony Blair Institute's intervention comes at a critical juncture for the digital ID initiative, highlighting the delicate balance the government must strike between thorough consultation and decisive implementation to avoid repeating historical government IT failures while building essential public trust in this transformative technological initiative.