The Department for Work and Pensions (DWP) has confirmed it is taking measures to 'speed up and streamline the processing of new Attendance Allowance claims' as part of its broader Service Modernisation programme. Pensions Minister Torsten Bell stated that the goal is to clear 90 per cent of all new Attendance Allowance applications within 30 days.
Mr Bell noted that most claims are being processed within approximately three to four weeks, a timeline 'supported by increasing uptake of the new digital application route'. The DWP Minister's remarks were in response to a question posed by Labour MP Nadia Whittome, who queried the potential impact of current waiting times on claims for Attendance Allowance, particularly for claimants undergoing active cancer treatment such as chemotherapy.
In a written reply to the Nottingham East MP, Mr Bell said: 'The Department keeps Attendance Allowance processing times under review and recognises the importance of timely decisions for older people, including those undergoing significant medical treatment. Through our wider Service Modernisation programme, we have taken steps to speed up and streamline the processing of new Attendance Allowance claims.' He added that for customers nearing the end of life, a dedicated fast-track process under the Special Rules for End of Life prioritises claims, typically clearing them within eight days.
Recent DWP statistics reveal that by the end of August 2025, more than 1.7 million pensioners were in receipt of extra financial assistance via Attendance Allowance. The benefit offers either £73.90 or £110.40 weekly, paid every four weeks, amounting to £295.60 or £441.60 per payment cycle. The weekly sum a person receives is determined by their required level of care.
Attendance Allowance is not means-tested, tax-free, and does not affect State Pension. Claimants can spend the money however they like, and it may help them stay independent in their own home for longer. The benefit is intended for those of State Pension age who need help or supervision due to disability or illness, even if they do not currently receive that assistance.
