Older people are being increasingly targeted in courier frauds, according to a warning from TSB. The bank has identified a significant rise in cases where victims are pressured into handing over payment cards, PINs, and cash, often through the post or to couriers who visit their homes.
Courier Fraud on the Rise
TSB analysed its higher-value card losses involving amounts over £5,000 and found notable spikes in both caseloads and financial losses. Courier fraud typically involves criminals impersonating banks or the police, using persuasive tactics to deceive individuals into parting with their valuables.
Victims are often elderly, TSB noted. In one instance, a customer in their 80s was tricked by someone impersonating their bank. The fraudster demanded that the victim post their card and PIN to a London address for supposed security reasons. After receiving the items, the criminals withdrew £5,750 through card transactions and cash machines.
In another case, also involving an octogenarian, a police impersonation scam was used. The fraudster claimed the victim's bank account had been compromised and then arrived at the victim's door dressed as a police officer, displaying a badge. The victim handed over their card and PIN, which were subsequently used to steal nearly £8,500 from retail and technology stores.
Official Warnings and Advice
TSB and the City of London Police are urging the public to remain vigilant if anyone contacts them claiming to be from a bank or the police. George Hulland, from fraud prevention at TSB, stated: "Courier fraud is highly traumatic for victims, who can face scams that last for months, alongside intrusive visits to their home – and even meeting fraudsters face to face." He emphasised that neither a bank nor the police would ever request that individuals post or hand over their card or cash, adding: "So if you're ever asked, it's definitely a scam."
Detective Chief Inspector Andy Thomas, head of the London Proactive Economic Crime Team, said: "Courier fraud relies on criminals abusing trust and pressuring victims into handing over cards, cash or high-value items in person." He urged the public to remember that neither the police nor a bank would ever ask for such items, and advised: "If something does not feel right, stop, take time, and contact your bank or the police independently before taking any action."
