Wizz Air has been named the worst short-haul airline in Europe by UK passengers, according to a Which? survey of over 8,000 travellers. The Hungarian carrier received a customer score of just 48%, with one star out of five for boarding experience.
Passengers criticised the airline for its cabin environment, seat comfort, and value for money. The seat pitch in standard economy is two inches smaller than budget rival Ryanair. Wizz Air also faced complaints about delays, with flights averaging 55 minutes late last summer.
The survey follows reports of staff concerns over fatigue and safety, and incidents such as passengers being left to sleep on cold floors after being taken to a full hotel in a different country. The CAA has raised concerns about high volumes of complaints against the airline.
In contrast, Jet2 topped the short-haul rankings with a customer score of 80%, earning five stars for customer service. Ryanair scored 52%, with praise for competitive pricing but low marks for boarding and comfort.
A Wizz Air spokesperson said the airline invests heavily in time performance and attributed delays to industry-wide staff shortages. They noted that the airline operates a modern fleet and is committed to improving on-time performance.
