The UK government has urged airlines to take all necessary steps to prevent further travel chaos after a major air traffic control system failure caused widespread flight disruptions across the country.
Transport Secretary Mark Harper held emergency talks with airline executives following Monday's technical meltdown at National Air Traffic Services (NATS), which led to hundreds of flight cancellations and delays affecting tens of thousands of passengers.
System Failure Causes Travel Havoc
The incident, described as a "technical network issue" by NATS, resulted in severe restrictions on UK airspace for several hours. While the system was restored by late afternoon, the knock-on effects continued throughout Tuesday as airlines struggled to reposition aircraft and crews.
"I've spoken to airlines this morning and made clear they must now do everything they can to avoid further cancellations," Harper told reporters. "Passengers deserve clear communication and support during this challenging period."
Airlines Face Mounting Pressure
Major carriers including British Airways, easyJet and Ryanair were forced to cancel flights, with some passengers facing waits of several days for alternative arrangements. The disruption comes during one of the busiest travel periods of the year, as families return from summer holidays.
Aviation experts warn that full recovery could take days, with Heathrow and Gatwick - two of Europe's busiest hubs - particularly affected. Airlines are now facing calls to waive rebooking fees and provide adequate accommodation for stranded travellers.
Investigation Launched
NATS has initiated a thorough review of Monday's incident, which marks one of the most significant failures of UK air traffic systems in recent years. The Civil Aviation Authority has confirmed it will scrutinise the findings.
"We understand the frustration this has caused," a NATS spokesperson said. "Our priority remains ensuring the safety of all flights while working to restore normal operations as quickly as possible."
The government has stopped short of demanding compensation for affected passengers, but ministers are monitoring airlines' response closely as the situation develops.
