Ryanair is under fire after refusing to refund a passenger £827 for cancelled flights, sparking outrage among travellers. The budget airline has been accused of ignoring customer rights, leaving many questioning its policies.
Passenger Left Stranded Without Refund
The frustrated traveller, who had booked flights with Ryanair, was left empty-handed when their trip was abruptly cancelled. Despite paying £827 for the tickets, the airline refused to issue a refund, citing unclear terms and conditions.
Growing Anger Over Airline Policies
This incident has fuelled growing dissatisfaction with Ryanair’s customer service. Many passengers claim the airline prioritises profits over people, often making it difficult to claim refunds or compensation.
Key complaints include:
- Lengthy refund processes
- Hidden fees and conditions
- Poor communication
What Are Your Rights?
Under UK aviation rules, passengers are entitled to a refund or alternative travel arrangements if their flight is cancelled. However, airlines like Ryanair often complicate the process, leaving travellers in limbo.
"It’s unacceptable for airlines to dodge their responsibilities," said one consumer rights advocate. "Passengers deserve fair treatment and timely refunds."
Ryanair’s Response
Ryanair has yet to provide a satisfactory explanation for the refusal. The airline’s customer service reportedly directed the passenger to a lengthy complaints process, further adding to their frustration.
As more travellers share similar stories, pressure is mounting on Ryanair to revise its refund policies and improve transparency.
