Thousands of travellers across the UK are facing holiday havoc as airlines continue to cancel and delay flights, leaving passengers stranded and frustrated. But what are your legal rights when your carefully planned trip turns into airport chaos?
The Compensation You're Entitled To
Under UK aviation regulations, passengers have significant protections when flights are disrupted. If your flight is cancelled, airlines must provide you with three key options:
- A full refund of your ticket cost
- Rerouting to your final destination at the earliest opportunity
- Rerouting at a later date of your choosing
Immediate Assistance Requirements
Beyond compensation, airlines have immediate obligations to stranded passengers. If you're facing delays of two hours or more, you're entitled to:
- Meals and refreshments appropriate to the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transportation between the airport and your accommodation
- Two free telephone calls, fax messages, or emails
When Compensation Kicks In
The crucial factor determining whether you receive financial compensation is the reason for the cancellation. If the airline is at fault - such as technical issues or staffing problems - you're entitled to compensation ranging from £220 to £520 depending on flight distance.
However, extraordinary circumstances like severe weather, air traffic control restrictions, or security risks exempt airlines from paying compensation, though they must still provide care and refunds.
Practical Steps for Stranded Passengers
If your flight is cancelled, act quickly and document everything. Keep all receipts for additional expenses, take screenshots of cancellation notices, and maintain detailed records of all communications with airline staff.
Remember that your rights are protected under UK law, regardless of whether the airline is based in Britain or elsewhere. Don't accept airline vouchers as compensation unless you're happy with their value - you're entitled to cash refunds.
